Return Policy

At Drexup, we value your satisfaction and strive to provide high-quality products and excellent customer service. If you’re not fully satisfied with your purchase, our return and replacement policies ensure a smooth and hassle-free experience.

30-Day Replacement Policy

We offer a 30-day replacement guarantee for any items that arrive damaged, defective, or are incorrect. If you encounter any issues with your order, you can request a replacement within 30 days of receiving your product.

Conditions for Replacement:

  1. The product must be unused and in its original packaging with tags intact.
  2. A valid proof of purchase (receipt or invoice) is required.
  3. Replacement requests must include photos or videos clearly showing the defect or issue.

3-Day Return Policy

If you’re unhappy with your purchase for any reason, you can initiate a return within 3 days of receiving the product. We will process your return and issue a refund or store credit based on your preference.

Conditions for Returns:

  1. The product must be unused, undamaged, and in its original packaging.
  2. Returns must be initiated within 3 days of receiving the product.
  3. Refunds will exclude shipping charges, and the buyer will be responsible for return shipping costs.

How to Initiate a Return or Replacement?

  1. Contact Us:
  2. Provide your order details (order ID, receipt) and specify the reason for your return or replacement request.
  3. Our customer support team will guide you through the process.

Exceptions & Exclusions

  • Non-Returnable Items: Products marked as "Final Sale" or personalized items cannot be returned or replaced unless they arrive damaged or defective.
  • Damaged Returns: Items damaged due to improper use or handling will not be eligible for return or replacement.
  • Late Requests: Requests made after the 3-day return or 30-day replacement window will not be accepted.

Refund Policy

  • Refunds will be processed within 7-10 business days of receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method or as store credit, based on your preference.

Contact Us

For any queries or assistance regarding our return policy, feel free to reach out to us:

Note:

We reserve the right to modify this policy at any time without prior notice. Please check this page periodically for updates.